Can I make a special request with my packaging?
All of our pieces are delivered in large 34STYLE bags, but if you do have any packing requirements, please let us know when placing your order. If required, we are able to pack orders in unbranded packaging.
I haven’t received a confirmation email?
Our confirmation emails are generated automatically when you pay for your piece of 34STYLE and are sent out shortly after your order has gone through. If you have not received one, it could be because there is a mistake in your email address, or that the order was not completed. Please do not hesitate to let us know and we will be happy to help.
I’ve just placed an order but need to make a change. Please help!
If you have made a mistake with your order, please contact us as soon as possible either by calling or sending us an email. If your order has not yet been packed, we will do our very best to make any amendments. Please note, once the order has been dispatched we are unable to change any address details.
I forgot my promo code! Can I apply this afterwards?
Unfortunately we are unable to apply promotional codes to your order once it has been placed. If you wish to use the promotional code, you will need to place a new order using the code and return the original order to us for a refund.
My tracking details say my order has arrived, but it hasn’t!
All of our deliveries are sent out securely using DHL, which means that you are able to specify a safe place when you place your order. If you have been notified that your parcel has been delivered, please check in your specified safe place or with your neighbours. If not, please give us a call and we will do our best to trace it for you.
Help I received the wrong item!
In the rare circumstances the product you receive is not the one you chose or is not up to the fabulous standards we adhere by please get in touch with email@example.com and we will ensure this situation is quickly resolved, no postage fees charged. Please note that perceived colour differences due to your computer monitor will not be exchanged.
How do I know if you’ve received my return?
It can take up to 10 days for a refund or exchange to be processed; once it has been processed by us you will receive an email confirming the return and/or dispatch of the exchange.
1. What should I do if I have trouble logging in?
Please follow these instructions:
Check your login details. Your login username is the email address you used for registration.
If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the “Reset your password” option.
Please make sure that your web browser accepts cookies.
The 34STYLE website may be undergoing system maintenance. If so, please wait 30 minutes and try again.
If you are still unable to access your account, you can contact our Customer Service Department at support _______________ and indicate the problem. We will assign a new password for you and you can change it once you log in.
2. What should I do if I want to add or remove the items in the cart?
Please sign into your 34Style account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the “Remove” button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the “Qty” column.
1. What is PayPal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at 34Style.co.uk to purchase items by Credit Card (Visa, MasterCard and American Express) 34Style cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.
2. After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact us as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
3. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit rosegal.com and log into your customer account to check the order status at any time. If 34Style has received payment, the order status will show “Processing”.
4. Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?
We accept credit card, PayPal, etc, as the payment methods.
1). Credit Card.
including Visa, MasterCard and American Express.
The most convenient payment method in the world.
3). Debit Card.
including Visa, MasterCard, Visa Electron.
6.Why am I being asked to “Verify” my payment?
For your protection, your order is being processed by 34Style’s payment verification team, this is a standard procedure to make sure all transactions made on 34Style are authorized and your future purchases will be processed in top priority.